1. Introduction
These Terms & Conditions govern your use of the Luxe Celebration Balloons website and services. By placing an order, you agree to these terms.

2. Products & Services
We specialise in:

• Balloon arrangements
• Personalised bubble balloons
• Helium balloons
• Event balloon styling

All products are handcrafted and may have slight variations from images shown on the website.

3. Orders & Acceptance

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion
• Once an order is confirmed, production may begin immediately

4. Personalisation Policy

• Customers are responsible for providing correct spelling, names, and details
• We are not responsible for errors submitted by the customer
• Personalised items cannot be changed once production begins

5. Pricing

• All prices are displayed in local currency
• Prices may change without prior notice
• We reserve the right to correct pricing errors

6. Payment

• Full payment is required before production or delivery
• Orders will not be processed until payment is received
• We accept secure online payment methods (as available on website)

7. Delivery

• Delivery times are estimates only
• Delays may occur due to weather, demand, or courier issues
• We are not responsible for delays caused by third-party delivery services
• Customers must ensure correct delivery information is provided

8. Cancellations

• Orders can only be cancelled within a short time after purchase
• Once production begins, cancellation is not possible
• Custom or personalised items cannot be cancelled once started

9. Refunds & Returns

• Due to the nature of personalised and handmade products, refunds are not available unless the item is faulty
• If a product arrives damaged, customers must notify us within 24 hours of delivery with proof

10. Product Variations

• Colours, shapes, and designs may slightly vary due to lighting, materials, or handmade nature
• These variations are not considered defects