1. Introduction
Luxe Celebration Balloons (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this policy.

2. Information We Collect
We may collect the following personal information when you place an order, contact us, or interact with our website:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order details (products purchased, personalisation text, etc.)
• Any messages or enquiries submitted through contact forms

We only collect information necessary to complete your order and improve our services.

3. How We Use Your Information
We use your information for the following purposes:

• To process and fulfill your orders
• To deliver products to your address
• To communicate order updates or confirmations
• To respond to customer enquiries
• To provide customer support
• To improve our website, services, and product offerings
• To send optional promotional updates (only if you subscribe)

4. Data Storage & Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. Your data is stored securely and only accessed by authorized personnel.

5. Sharing of Information
We do not sell, rent, or trade your personal information.
However, we may share necessary data with trusted third parties such as:

• Payment processors
• Delivery/courier services
• Website hosting providers

These third parties only receive the information required to perform their services.

6. Cookies & Website Tracking
Our website may use cookies to:

• Improve user experience
• Remember shopping cart items
• Analyze website traffic and performance

You can disable cookies through your browser settings if you prefer.

7. Marketing & Emails
If you subscribe to our newsletter:

• You may receive updates, promotions, and product launches
• You can unsubscribe at any time using the link in emails or by contacting us

8. Your Rights
You have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request deletion of your data (where legally applicable)
• Withdraw consent for marketing communications

9. Data Retention
We retain personal information only as long as necessary to fulfill orders and comply with legal obligations

10. Third-Party Links
Our website may include links to external websites (e.g., social media). We are not responsible for the privacy practices of those websites.